Our Team
When you purchase insurance through Mutual Aid Agency, you get comprehensive coverage and peace of mind. You also gain personal access to our team of licensed and dedicated insurance agents:
Kimberly
Rutter
General Manager
Kim served as MAA’s Vice President and Business Manager from 2012 to 2018, becoming General Manager in 2018. Her experience also includes 12 years as VP of Operations at a bank. In addition to the daily elements of management and oversight, Kim works to drive the board’s vision and MAA’s mission, ensuring clients’ needs are met and keeping operations running smoothly. Kim is a Kansan to her core and enjoys all the outdoor beauty of the Sunflower State.
Lauren
Cross
Customer Service Agent
Lauren began working for MAA in December of 2019, immediately after graduating with a Bachelor’s degree in Business Administration from Fort Hays State University. She excels at answering policy questions and quoting new risks, with a passion for life-long learning.
Mandy
Hodges
Customer Service Agent
Mandy has been working for MAA since January of 2022, serving our clients by quoting, servicing, and reviewing policies. Before joining our team, Mandy spent ten years as an administrative assistant, gaining invaluable skills that she now lends to MAA. Mandy is a lover of groovy tunes, collaborative projects, and caffeinated coffee.
ShEIla
Hummel
Business Coordinator
Sheila filled a part-time role for MAA in the summer of 2019, enjoying it so much that she decided to leave her job as a Para-Educator and began working full-time for us that November. Sheila brings her positive attitude to every aspect of her work, which includes coordinating marketing initiatives and agency events, maintaining agency and individual insurance licenses, and more. Sheila values quiet walks in the peaceful hours of the early morning.
Heather
Riffel
Customer Service Agent
Heather has been serving our clients' policy needs since August of 2021. Her previous experience includes serving as a Para-Educator where she elevated her aptitude for patience, compassion, and efficiency, transferring those same skills to her work with MAA. Heather is a seasoned crafter, always on the hunt for a new project.
Kristy
Sare
Operations Coordinator
Kristy was added to the MAA staff in October of 2018. After graduating from Kansas State with a degree in Animal Sciences, Kristy garnered office experience before coming to MAA, where she manages behind-the-scenes operations like system management and information accuracy. Kristy is an outdoorswoman at heart, especially with her dog, Lexie.